Refund policy

Cancellation

Flowerstalk has a 24hr cancellation policy for freeze-dried products, calculated from the time of ordering. For fresh products on a requested same day or next day delivery it may not be possible to cancel without a charge for the work we have done. If you have made an order for delivery after 24 hours and wish to cancel within 24 hours of ordering, we will be happy to refund all your money. In the instance that you cancel outside 24 hours, then unfortunately as we would have already processed the order; all charges paid will be deemed non-refundable.

To cancel an order please email: info@flowerstalk.co.uk AND phone 0845 458 6327